Account support
Individualized support for accredited traders, including onboarding, DVP accounts, statements, and account access.
Contact support
Get help with locates, DAS Trader, and your account. Our customer service team is available from 6:00am to 8:00pm Eastern.
Individualized support for accredited traders, including onboarding, DVP accounts, statements, and account access.
Contact supportGet help with DAS Trader, market-data access, order routing, and your trading setup.
Discuss your setupFor time-sensitive locate, platform, or account questions, call our team from 6:00am to 8:00pm Eastern.
(646) 435-3015We offer locate routes through multiple vendors to help optimize available inventory and keep fees competitive. A locate helps identify shares available to borrow for a short sale. Availability and fees vary by security and market conditions; contact our team for current details.
Pre-market begins at 4am and post-market runs until 8pm Eastern. Trading and locate availability vary by route, vendor, and setup. Platform access is available 24/7; execution is limited to the applicable trading sessions. Extended-hours trading can involve lower liquidity, wider spreads, and greater volatility.
Platform access is available 24/7. Locates span the pre-market and post-market window, from 4am to 8pm Eastern, with availability and pricing varying by route and vendor. Order execution follows the applicable trading sessions.
We provide individualized attention for accredited traders, including pricing discussions, platform setup, locate questions, and day-to-day account support. Reach our team directly from 6:00am to 8:00pm Eastern.
Our customer service team is available 6:00am–8:00pm Eastern. You can reach us at (646) 435-3015 or [email protected].
DAS Trader is our core platform, with depth-of-book access, options chains, real-time exchange data, and direct-access routing. Additional connectivity includes Bloomberg EMSX, REDI EMS, API, and FIX. Tell us about your setup
Eligible DVP accounts can access commissions as low as $0.0003 per share. Rates depend on eligibility, volume, and account requirements. Locate, exchange, routing, platform, and market-data charges may apply; ask for your full schedule. Request a pricing conversation .
Company disclosures, the customer agreement, Form CRS, and other regulatory documents are available in the disclosures section .
Call the desk at (646) 435-3015 during customer service hours. We’ll route your question to the right person.
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