Opal support

Answers for a
clearer trade.

Get help with locates, DAS Trader, and your account. Our customer service team is available from 6:00am to 8:00pm Eastern.

01 / ACCOUNT

Account support

Individualized support for accredited traders, including onboarding, DVP accounts, statements, and account access.

Contact support
02 / PLATFORM

Platform help

Get help with DAS Trader, market-data access, order routing, and your trading setup.

Discuss your setup
03 / URGENT

Call the desk

For time-sensitive locate, platform, or account questions, call our team from 6:00am to 8:00pm Eastern.

(646) 435-3015
Frequently asked

Make your next move
with confidence.

How do Opal’s locate routes work?

We offer locate routes through multiple vendors to help optimize available inventory and keep fees competitive. A locate helps identify shares available to borrow for a short sale. Availability and fees vary by security and market conditions; contact our team for current details.

Can I trade before and after regular market hours?

Pre-market begins at 4am and post-market runs until 8pm Eastern. Trading and locate availability vary by route, vendor, and setup. Platform access is available 24/7; execution is limited to the applicable trading sessions. Extended-hours trading can involve lower liquidity, wider spreads, and greater volatility.

When are platform access and locates available?

Platform access is available 24/7. Locates span the pre-market and post-market window, from 4am to 8pm Eastern, with availability and pricing varying by route and vendor. Order execution follows the applicable trading sessions.

What personal support do accredited traders receive?

We provide individualized attention for accredited traders, including pricing discussions, platform setup, locate questions, and day-to-day account support. Reach our team directly from 6:00am to 8:00pm Eastern.

What are your customer service hours?

Our customer service team is available 6:00am–8:00pm Eastern. You can reach us at (646) 435-3015 or [email protected].

Which trading platforms can I connect?

DAS Trader is our core platform, with depth-of-book access, options chains, real-time exchange data, and direct-access routing. Additional connectivity includes Bloomberg EMSX, REDI EMS, API, and FIX. Tell us about your setup

How do I request tailored pricing?

Eligible DVP accounts can access commissions as low as $0.0003 per share. Rates depend on eligibility, volume, and account requirements. Locate, exchange, routing, platform, and market-data charges may apply; ask for your full schedule. Request a pricing conversation .

Where can I find account documents?

Company disclosures, the customer agreement, Form CRS, and other regulatory documents are available in the disclosures section .

What should I do if I have an urgent trading issue?

Call the desk at (646) 435-3015 during customer service hours. We’ll route your question to the right person.

Still looking?

A person who understands your workflow is one click away.

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